WordPress Website Maintenance & Support

Nope! Our website protection plan is monthly or annual with a no-risk, no questions asked guarantee. If for any reason you need to pull your website from our hosting or maintenance plan, you have complete freedom to do so. Your plan is simply billed out for the month or year that’s paid for. 

If we’re building your website, there is no set up fee as long as it’s within a 90 day period!

If, after 90 days, you’d like to join our protection/maintenance plan at any level, there is a £112 set up fee because we need to update all tools, clean up the database if it hasn’t been cleared, install our tools and backup the site among other tasks.

Our maintenance plan is not mandatory for clients but is highly recommended because of the importance of security, optimization, updates, backups, support, etc.

That said, if you choose to forego a maintenance plan, you’re welcome to. You will, in that case, assume complete responsibility for the website updates, security, backups and other services laid out in this plan by reviewing our LIABILITY CLAUSE that releases us from any involvement if and when the website is breached, hacked or performs slowly because the lack of proper optimization.

Absolutely! If you decide to come back to me after having initially passed on the plan due to the work that’s involved in order to properly maintain the site, I’ll welcome you to the plan with open arms and make sure your site is protected and cared for. See the setup fees question above for additional information about onboarding a site after 90 days.

In this case, you’re welcome to handle it in house or if you’d like to join our plan and have me take care of getting the hack cleaned, we have a £499 site cleaning/set up fee.

Depending on the type of hack/breach and how long the site has been compromised, SEO rankings and blacklisting issues may take weeks or even months to resolve and in some cases will require more additional work to recover from.

Important note: we do not fix website hacks unless the site will subsequently be added to our plan.

You’re welcome to use your own hosting provider. However, the level of service we can offer may be limited depending on the hosting provider you choose. Our pricing remains the same, whether we handle the hosting for you or you opt for your own.

Please note, with an external hosting provider, we may not be able to assist with hosting-related issues, and you’ll be responsible for managing those directly with your provider.

Security

We offer hosting primarily for security reasons. Shared hosting solutions, while affordable, come with significant risks. Your website would be hosted alongside thousands of others sites, which you cannot control. If one of those sites is compromised, it could also endanger your site. Additionally, sharing IP addresses with these websites can negatively impact your site if others engage in malicious activities. By using cloud solutions, we minimize these risks and maintain control, allowing us to quickly address any issues. When you use a separate hosting plan, our visibility and ability to support you are limited.

Premium Hosting Package

Our hosting solution is enterprise-grade, offering superior speed, performance, and reliability compared to many of the low-cost hosting options available. It comes with all the essential features, providing a higher quality experience.

We handle everything for you!

Hosting is a critical component of website functionality, serving as the foundation that connects and stores all the elements of your site. However, managing hosting can be complex and challenging, especially for those unfamiliar with the technical side. Most people struggle not only to manage their hosting but also to troubleshoot when things go wrong and break.

Cheap hosting services are often slow, lack robust security features, and offer minimal customer support. When issues arise, it may take days for their support team to respond. Even when they do, they often won’t resolve the issue directly but instead provide instructions that can be difficult to follow if you’re not experienced.

That’s why we recommend using our hosting service. With our agency-level package, we receive priority support, allowing us to resolve most issues within minutes or hours, not days like with budget hosting providers.

Plus, our expertise ensures that any problems are swiftly addressed, so you don’t have to lift a finger or worry about the technical details. We take care of it all for you.

Absolutely, we’ll handle the entire move and ensure everything runs smoothly, so you won’t have to lift a finger.